Learner Resources-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Elective units CPPCLO3101 Clean carpeted floors BSBWHS308 Participate in WHS hazard identification

Units of competency BSBPMG539 Manage project governance BSBLDR602 Provide leadership across the organisation BSBOPS602 Monitor corporate governance activities If you require RPL Kits with comprehensive benchmarking

Units of competency AHCIRG338 Troubleshoot irrigation systems AHCIRG336 Operate and maintain gravity fed irrigation systems AHCIRG347 Maintain pressurised irrigation systems AHCIRG337 Measure irrigation delivery system performance AHCIRG301 Install gravity fed irrigation systems AHCWRK405 Implement and monitor environmentally sustainable work practices AHCIRG339 Monitor soils under irrigation If you require RPL Kits with comprehensive benchmarking

Units of competency FBPFST4014 Apply sensory analysis in food and/or beverage production FBPFST5031 Identify the microbiological and biochemical properties of fermented food and/or beverages FBPTEC4022 Prepare starter cultures for fermentation FBPTEC4003 Control food contamination and spoilage FBPTEC4023 Control and monitor fermentation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all