Vocational Placement Kit-SHBBCCS001 Advise on beauty products and services AMP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

the identification and support of learners' Language

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Our RPL Kits can be used for an unlimited number of students within your RTO

implement and monitor policy and procedures FNSRSK512 Assess risks FNSRSK511 Undertake risk identification If you require RPL Kits with comprehensive benchmarking

Vocational Placement Kit-SHBBCCS001 Advise on beauty products and services AMP aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.