Here to Help: Improving Your Government's Customer Service IA8dCPty99heGatQDzDKEA2 the successful strikes in California

the successful strikes in California earlier this year suggest that this may be changing

you will learn how to immediately shift your mindset away from rules and toward results

Though they bring numerous social

How to tie performance measures and metrics to the budget and strategic plan

a commitment to great customer service should be reflected in your jurisdiction's policies

Here to Help: Improving Your Government's Customer Service IA8dCPty99heGatQDzDKEA2 the successful strikes in CaliforniaWhile we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices. In this webinar, you'll join a panel of ICMA members as they explore some of the